Aotearoa People's Network Kaharoa

Wifi | How do I troubleshoot problems?

Note to staff

• Have a copy of the checklists linked below printed out at the desk to give to your wifi customers
• Get customers to work through the troubleshooting steps before contacting APNK helpdesk

Checklists to print out

• Windows - Wifi Troubleshooting checklist (PDF)
• Mac - checklist (PDF)
• Windows 7 - screenshots edited July 2010 (PDF)
• Vista / Windows 7 - laptop can't acquire IP address (PDF)
  Based on MS Knowledgebase article 928233

See also -

• How to connect
  - see also "How to know if a laptop is wireless enabled?"
• Connected - but still got problems
• Why does my wifi keep disconnecting?
• What you can and can't do on the APNK wifi network (restrictions)
• SMTP is blocked - how to set up SMTP on port 587 to send emails
• VPNing is blocked
• Printing on wifi - how-to instructions
• Can I use my Playstation Portable?
• What is wifi?
• Is wifi secure?
• Is APNK wifi free? YES
• What APNK Libraries have wifi?
• Can I use my iPhone?