Frequently Asked Questions

Wifi | How do I troubleshoot problems?

Note to staff

  • Have a copy of the checklists linked below printed out at the desk to give to your wifi customers
  • Get customers to work through the troubleshooting steps before contacting APNK helpdesk

Checklists to print out

Norton's Tip
  • It has been reported that an expired copy of Norton's Anti-Virus prevented their WiFi connecting.  After uninstalling Norton's the WiFi worked.

See also -

This month's hot topic

Is the internet filtered?Information on the internet filtering in place on our PCs and wifi.