Frequently Asked Questions

Wifi | Why can't I send email (SMTP)?

APNK blocks sending email from wifi UNLESS

  • you use webmail - that is you go to a website to check your email
    eg Gmail, YahooXtra, Hotmail, or your email provider's webmail service
  • your email program is configured to use  SMTP on port 587
    NOTE - your email provider must also support SMTP on port 587

The following instructions are based on Outlook Express using Windows XP and are provided as a guide only

  • Open Outlook Express
  • Tools
  • Options
  • Internet Accounts
  • Mail tab
  • select you mail server
  • Properties
  • Advanced
  • Outgoing Mail
  • change from 25 to 587

Your outgoing mail server may require authentication. To configure in Outlook Express,

  • Tools
  • Options
  • Internet Accounts
  • Mail tab
  • select your mail server
  • Properties
  • Servers
  • tick "My server requires authentication"
  • you may also need to click on the settings button to enter your account name and password.

Does my email provider support SMTP on port 587?

You may have to contact your email provider to find out or you could try this test (Windows). Open a command prompt and try using telnet to connect. In the example below you would replace smtp.orcon.net.nz with the smtp address of your email provider.

  • telnet smtp.orcon.net.nz 587
  • "fail to connect" will display if the email provider doesn't support 587 or if the smtp address is incorrect
  • to log out of the session type quit.

 

Popular Mail Servers 

IF you use MICROSOFT LIVE HOTMAIL on your laptop's email program ...
smtp.live.com on port 587

IF you use GOOGLE GMAIL
smtp.gmail.com on port 587

IF you use YAHOO MAIL
smtp.mail.yahoo.co.nz port 587

 

See also -

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