Frequently Asked Questions

Printing | other steps if it won't print

Here are some suggestions if the document you are trying to print doesn't print.

Firsty - you or a staff member may need to clear the problem print job from the printer's queue

  • to delete the print job press the button with an X on the printer
    (note - you may also need to turn the printer off and of if it doesn't continue to print)
  • OR - to continue to print after an error press the Green button, or OK button on the printer

 

Change Printer Preference settings and try printing the document again

  • eg in Excel
  • Office Button
  • Print
  • Printer Properties button
  • Advanced tab
  • Under Document Options | Advanced Printing Features = change to DISABLED
  • Under Document Options | Print Optimizations = change to DISABLED
  • Okay, and try printing.

 

For Exel Spreadsheets

  • set the print area before printing, to do this
    - select the columns and rows you wish to print using the mouse
    - select Page Layout tab
    - select Print Area button
    - set Print Area

 

PDF it

  • If you are still having problems printing the file try PDF'ing it, then printing
  • Instructions here

See also

 

 

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