Answers to your questions about the Aotearoa People’s Network Kaharoa can be found here. These Frequently Asked Questions are regularly updated with the latest information about the services and software that you can use on the Aotearoa People’s Network Kaharoa.
A-O
A
- Accessibility | What accessibility software is installed?
- Ancestry | How do I get to Ancestry.com?
- APNK | What is the Aotearoa People's Network Kaharoa?
- APNK | Who can use the computers?
- Audacity | How can I edit sound files?
B
- Blocked | Website is blocked what can I do?
C
- CD / DVD | Can I add more files?
- CD / DVD | Can I use LightScribe CDs?
- CD / DVD | Can I use VLC?
- CD / DVD | How much can a CD hold?
- CD / DVD | How to burn files to CD
- CD / DVD | What is CDBurnerXP?
- CD / DVD | Why don't movies play?
- Chat | Can I use Chat Rooms?
- Chat | Can I use Instant Messaging?
- Chat | Can I use Skype to Chat?
- Chrome | Can Chrome be installed?
- Copyright | Links to Copyright information
- Cost | Does it cost to use the APNK?
- CV | How can I get help with my CV?
D
- Databases | How do I access subscription databases?
- Downloads | Can I download?
E
- Email | Can I email?
- Email | How do I get to my Email?
- Email | How to get an email account?
- Email | Where can I set up a free email account?
- Email | Why am I having problems printing my email?
F
- Facebook | Problems uploading photos
- Fax | Can I fax from the computer?
- Feedback | How to report a fault?
- Filtering | Is the internet filtered?
- Firefox | Is Firefox installed?
- Firewire | Can I use Firewire devices?
- Flickr | Is Flickr Uploader installed?
- Floppy Disks | Can I use floppy disks?
- Free | Why is the internet free?
- FTP | Can I FTP?
G
- Games | Can I play games?
- Google Earth | Where's Google Earth?
- GoToMyPC | Can I use GoToMyPC?
H
- Hardware | What do the APNK computers come with?
- Headphones | Do the computers have headphones?
- Headsets | Are the headsets/headphones hygenic?
- Headsets | Can I use my own headphones/headset?
- Headsets | Headphones & headsets - what's the difference?
- Headsets | I can't hear anything, what should I do?
I
- Images | How to reduce size without changing dimensions?
- Images | How to resize with PaintNet?
- Images | Picture Manager - how can I resize a photo?
- Instant Messenger | Can I use Instant Messaging?
- Internet Banking | Is Internet Banking available?
- Internet browsers | Can I use tabbed browsing?
- Internet | Is it filtered?
- iPhone | Can I use my iPhone?
- iTunes | Is iTunes installed?
- iTunes | Why are my files grey?
K
- Keyboard / Mouse | Why aren't they working?
L
- Languages | Can I type in Japanese?
- Languages | Can I use Māori macrons?
- Languages | Is my language keyboard missing?
- Languages | Why does Word keep changing to Greek?
- Laptop | Can I use my laptop?
- Linux | Can I download it?
- Location | Where are the APNK libraries?
M
- Memory Card | Can I use my memory card?
- Memory Card | Can I use my SD card?
- Memory Card | How can I use it?
- Movie Maker | Can I edit video?
- Movie Maker | Why does it jam?
- MP3s | Can I download music?
- MP3s | How do I find music?
N
- NVDA | How do I make NVDA go?
- NVDA | Is a screen reader installed?
- NVDA | Why aren't keys working?
O
- Office | Can I edit Office 2007 files?
- Office | Is Office 2007 installed?
- Office | Is OpenOffice installed?
- Office | Is there help for using Office 2007?
- Online Banking | Can I bank online?
- Online Safety | How do I stay safe?
P-Z
P
- PDFs | Can I use OpenOffice to create PDFs?
- PDFs | How can I create a PDF?
- PDFs | Is Adobe Reader installed?
- PDFs | What is CutePDF?
- PDFs | Why can't I edit this PDF?
- Picasa | How to upload photos?
- Printing - info for staff | Out of toner?
- Printing - info for staff | Paper jams?
- Printing - info for staff | Why won't it print?
- Printing | Can I print from wifi?
- Printing | Can I print?
- Printing | Can I use special paper?
- Printing | How do I turn off double-siding?
- Printing | Why are there faded bits?
- Programs | What programs are installed?
R
- RDP/RDC | Can I remote desktop?
- Removable media | Does APNK support it?
- Restrictions | Are there any restrictions?
- RSS | How can I successfully use RSS on a public computer?
- RSS | What's so good about RSS?
S
- Safety | Is it safe to use public computers?
- Saving | Can I save my work online?
- Saving | How can I save my work?
- Saving | If I save my work to the hard drive will it be there tomorrow?
- Saving | What happens when the computer restarts?
- Scanning | Are there instructions on using the scanner?
- Scanning | Are there problems with APNK TIFFs?
- Scanning | Can't detect original size?
- Scanning | Did you know the scanner menu is a touch screen?
- Scanning | How do I email my scan?
- Scanning | Is OCR available?
- Scanning | Is there a list of settings I can change?
- Scanning | Where do I save scans?
- Scanning | Which libraries have scanners?
- Scanning | Why change file type and how?
- Scanning | Why reduce file size and how?
- Screen Clean | How to clean the screen?
- Screen | How do I make things look bigger?
- Screen | Is Magnifying Glass installed?
- Skype | What is Skype and how do I use it?
- Social Networking | Can I Bebo or Facebook?
- Software | What programs are installed?
- Sound | Why can't I hear anything?
- Street View | What is Google Street View?
U
- Uploading | Can I upload?
- Uploading | How do I upload photos from my phone?
- USB | Can I plug my camera or phone in?
- USB | Can I plug my MP3 player in?
- USB | Computer is asking for a password?
- USB | How can I copy photos from my camera?
- USB | How do I safely remove my USB device?
- USB | How do I use my Flash Drive?
V
- Virus | Is antivirus software installed?
- Virus | Virus alert - what should I do?
- Virus | Website virus alerts - a hoax?
W
- WebCam | Can I take a photo?
- Website | Why have you changed your website?
- Wifi | What is wifi?
- Wifi | Can I log into Yahoo Messenger?
- Wifi | Can I print?
- Wifi | Can I use my PSP?
- Wifi | Can I VPN?
- Wifi | How do I connect?
- Wifi | How do I troubleshoot problems?
- Wifi | I've connected why have I still got problems?
- Wifi | Is my laptop secure on the WiFi network?
- Wifi | Is the wifi free?
- Wifi | What restrictions does the APNK wifi have?
- Wifi | Which libraries have wifi?
- Wifi | Why can't I send email (SMTP)?
- Wifi | Why do I keep getting disconnected?
- Word 2007 | Any quick tips on how to use?
- Word | Why am I typing in Greek not Māori?
X
- Xtra | How do I get to my email?
Y
- Yahoo Messenger | Can I use it?
- YouTube | How do I save a YouTube video?
Z
- Zip | Can I zip files?